DIAMOND EDGE ETERNITY RING

A diamond eternity ring with diamond edges refers to a style where the diamonds are not only set around the band, but also on the edges of the band, giving it an extra sparkle and shine.

Setting Details:
Accent Diamond: 0.30-0.35ct.
Number: 120-135
Accent Stone Details: F color, VS clarity
Average Band width: 2.8 mm
Average Thickness: 2 mm.

Timeline: These are custom rings, made-to-order in your selected size and metal. This ring takes approximately 4 weeks to be handcrafted. All custom items are non-refundable, but castings are covered in our 1-year Guarantee"

• Swift Delivery:Your order will be swiftly processed, and we endeavor to dispatch it within 1-3 business days after the product has been completed, typically taking around 4 weeks.
• Secure Packaging: Every piece is meticulously packaged to ensure it arrives in pristine condition, ready to adorn you or a loved one.
• Tracking: You can track your order in real-time, allowing you to follow your precious package on its journey to your doorstep.

• Global Reach: We extend our passion for jewelry worldwide, delivering to numerous countries.
• Customs and Duties: Please note that international orders may be subject to customs duties and taxes. Any additional charges are the responsibility of the customer.
• Delivery Time: International shipping times vary, typically ranging from 7 to 21 business days, depending on your location and any customs processes.

At Manoko Jewelry, we want you to cherish your purchase, and your satisfaction is our utmost priority. If, for any reason, you find yourself in need of a return or exchange, we've outlined our policy to ensure a seamless process.

Return Policy:

• 30-Day Window: You have 30 days from the date of delivery to initiate a return. We believe this provides ample time for you to assess and appreciate the quality of our jewelry.

• Unworn and Intact: To qualify for a return, the item must be in its original condition, unworn, and with all accompanying materials, such as certificates and packaging.

• Easy Process: Initiating a return is easy. Simply contact our customer service team at returns@manokojewelry.com, and we'll guide you through the process.

Exchange Policy:

• Want a Different Piece?: If you wish to exchange your purchase for a different item, please reach out to our customer service team within 30 days of delivery.

• Same Standards Apply: The exchanged item must be unworn, in its original condition, and include all accompanying materials.

Refund Process:

• Prompt Refunds: Once we receive your returned item, our team will promptly process your refund. Please allow 7-10 business days for the transaction to reflect in your account.

• Original Payment Method: Refunds will be issued to the original payment method used during the purchase.

Need Assistance?

If you have any questions regarding our Returns & Exchanges policy or need assistance with the process, don't hesitate to contact our customer service team at customer-service@manokojewelry.com or through our Contact Us page.

Thank you for choosing Manoko Jewelry. We're here to ensure your experience with us is as delightful as our jewelry.

JEWELRY CARE

At Manoko Jewelry, we are dedicated to providing exceptional service and ensuring your jewelry brings you enduring joy. Please review our comprehensive guidelines regarding care, repairs, and warranty information.

Customer Service:

Our committed team is available to address all your jewelry needs. Reach out to us effortlessly through manokojewelry@gmail.com, Instagram inbox, WhatsApp, or Line Chat. We are committed to delivering honest and prompt service, always striving to surpass your expectations.

Repair Services:

Complimentary Repair Work and Shipping:

• Enjoy free repair work and shipping within the first three years of ownership.
• If your purchase experiences damage due to manufacturing, contact us promptly for an evaluation.

Free Resizing Service:

• Benefit from our free resizing service twice within the initial three years.
• Downsizing and upsizing services are available (additional gold charges apply for upsizing).

3 Years Free Replating/Cleaning Service:

• Keep your jewelry radiant with our complimentary replating and cleaning services within the first three years.

Beyond Normal Wear and Tear:

• For repairs beyond normal wear and tear, we'll transparently communicate labor costs and material fees associated with the service.

Examples of Non-Manufacturing Defects Include:

• Discoloration caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Wear and tear on precious metals and prongs over time, requiring restoration as part of normal wear.
• Prongs catching, wearing out, or bending due to everyday wear, potentially leading to gemstone loss.
• Gemstone loss caused by damage from everyday wear or other incidents.

Important Warranty Details:

• The warranty is void if your jewelry is taken to another jeweler for resizing or repair work.
• After three years of ownership, a small labor fee and/or materials fee, along with certain shipping costs, may be charged for repair services.
• Our warranty excludes the replacement of lost center stones valued over $200.

Your satisfaction is our priority, and we are here to ensure your experience with Manoko Jewelry is as delightful as our creations. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing us to be part of your jewelry journey.