To place an order, simply browse our collection, add desired items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and complete your purchase securely.

Yes, we are committed to ethical practices. Our gemstones are sourced responsibly, and our jewelry is crafted with the highest standards of integrity.

Yes, we are committed to ethical practices. Our gemstones are sourced responsibly, and our jewelry is crafted with the highest standards of integrity.

Domestic orders typically take 1-2 business days for processing, followed by shipping times. International orders vary, usually ranging from 7 to 21 business days, depending on location and customs processes.

Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your order in real-time.

All international orders are FINAL SALE and are not eligible for a refund or exchange.

Shipping Details:
For international orders, we highly recommend FedEx International Priority® for its efficiency and reliability. This option offers faster customs clearance with an average cost ranging from $80 to $160 for common international destinations. The shipping speed typically ranges from 2-6 business days (excluding customs clearance and related delays).

Regularly Shipped Countries:
We regularly ship to the following countries:

• Australia
• Austria
• Canada
• Denmark
• France
• Germany
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• Turkey
• Ukraine
• Malaysia (Kuala Lumpur)
• Hungary
• Iceland
• Bermuda
• Costa Rica
• Japan
• Singapore
• United Kingdom
• United States (including Puerto Rico)

If you do not find your country listed, please contact us with your complete shipping address. We may be able to assist you.

Important Note for International Customers:
Import duties, taxes, and charges are not included in the item price or FedEx shipping charges. These additional costs are the customer's responsibility. Before making a purchase, please check with your country's customs office or use an online duty calculator to estimate these charges. These fees are typically collected by the delivering freight or shipping company, or when you pick up the item. Please do not confuse these charges with additional shipping fees.

Returned Packages:
In the event of a returned package from FedEx due to a failed delivery, additional fees for return processing, a second outgoing label, and customs fees may apply. It's important to be aware of these potential additional charges. Thank you for your understanding and cooperation.

Australia, Austria, Canada, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal,
Spain, Sweden, Switzerland, Turkey, Ukraine, Malaysia (Kuala Lumpur), Hungary, Iceland, Bermuda, Costa Rica,
Japan, Singapore, United Kingdom, United States (Puerto Rico).

International customers, please note:

Import duties, taxes, and charges are not included in the item price or FedEx shipping charges. These charges are
the customer's responsibility. Please check with your country's customs office to determine what these additional
costs will be prior to purchasing or consult with an online duty calculator to get an approximate estimate. These
charges are normally collected by the delivering freight or shipping company or when you pick the item up, please
do not confuse these for additional shipping charges. Returned packages from FedEx due to failed delivery will be
subject to additional shipping fees for return processing, a second outgoing label and customs fees.

You have 30 days from the date of delivery to initiate a return. Items must be unworn and in their original condition.

Yes, you can exchange your purchase for a different item within 30 days of delivery. The exchanged item must be in its original condition.

Refunds are processed promptly upon receiving the returned item. Please allow 7-10 business days for the transaction to reflect in your account.

To maintain the beauty of your jewelry, avoid exposure to harsh chemicals and store it in a cool, dry place. Clean with a soft cloth and, if necessary, mild soapy water.

We recommend getting your ring size right during the ordering process. Resizing may be possible, but it's subject to assessment and may incur additional charges.

If your jewelry requires repair, please contact our customer service team at customer-service@manokojewelry.com for assistance.